Support

Your login details are sent to the email address you used when signing up. Take a look at your inbox — and if nothing's there, don't forget to check your junk or spam folder too.

When you sign up, you're given access to a trial membership on our Portal. Use this time to explore the service and decide whether it's right for you. There's nothing you need to do to keep your membership — simply enjoy it, and once the trial wraps up, we'll automatically move you onto a full membership (unless you choose to unsubscribe before the trial ends).

Signing up for the trial membership gives you unlimited access to everything available there. If you don't cancel before the trial period ends, your account is automatically converted to a paid membership.

Our Portal runs on a subscription model, which means your card is charged automatically each month so you can keep enjoying uninterrupted access to all of the content available.

When the trial period comes to an end, your card is charged for a monthly membership — unless you've unsubscribed before that point. The date of your first payment becomes your billing date going forward. If a future billing date falls on a day that doesn't exist in a given month, the payment will simply be processed on the last day of that month instead.

Yes — a confirmation including all the transaction details will be sent to the email address you signed up with.

If you've got questions or run into any issues, feel free to reach out — our team is on hand to help and resolve anything that comes up. You can call our support team at +44 20 7138 9086 (available 24/7) or drop us a line at contact@help-zyvoe.com.

Setting up an account couldn't be easier! Head to the homepage of the website and click on the sign-up tab. Share a few basic details about yourself, and you'll be ready to begin your 1 day(s) trial membership or a standard subscription.

Both free and paid memberships can be cancelled through the "My Account" area of the site you're registered on — just follow the link to Remove Your Account.
You can also cancel by sending us a Cancel Subscription form, or by reaching out to our Support team directly at +44 20 7138 9086 (available 24/7) or contact@help-zyvoe.com.
Just a heads-up: we don't issue refunds or credits for partial-month membership periods or for services that weren't used.

Yes — a confirmation will be sent to the email address you used when signing up.

We sent the confirmation to the email address tied to your account. Have a look in your inbox, and if it's not there, please also check your junk or spam folder.
If you still can't find it, get in touch with our Support team for clarification at +44 20 7138 9086 (available 24/7) or contact@help-zyvoe.com.

To submit a refund request, please get in touch with our Support team at +44 20 7138 9086 (available 24/7) or contact@help-zyvoe.com. Every refund is reviewed individually, taking into account things like previous complaints we've received or feedback from other customers. When a refund relates to recurring billing, only the most recent payment can be refunded, and the recurring service will be cancelled right away. For fees tied to a one-off service, issuing a refund will likewise end your access to that service immediately.

Your original password was sent to you by email when you signed up. If you haven't changed it since, it may still be sitting in your inbox — feel free to use it to log in.
Alternatively, you can reset your password using the 'Forgot my password' option. Just click Login, then 'Forgot your password?', and enter the email address you registered with. Check your inbox, and don't forget to look in your junk or spam folder if it doesn't appear right away.
If you've forgotten both your password and your login, our Support team is happy to help at +44 20 7138 9086 (available 24/7) or contact@help-zyvoe.com.

Our portal has been built to work on virtually any device — whether that's a smartphone, a tablet, or a laptop. Once you're a member, simply log in and make the most of whichever device you're using.